Privacy Policy

Last Updated: July 10, 2026
At Watti, we value your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile applications and related web portals.
1. Information We Collect
We collect information necessary to provide a reliable on-demand delivery experience:
 * Personal Information: Name, email address (e.g., support@watti.ly), phone number (+447842553215), and delivery addresses.
 * Location Data:
   * Customers: Precise location data is collected when searching for vendors or tracking active deliveries.
   * Drivers: Precise background location data is collected continuously when the app is active and the driver is on duty to facilitate dispatch routing and real-time tracking, even when the app is closed or not in use.
 * Transaction Information: Details of orders, payment receipts, and delivery history.
2. How We Use Your Information
We use your data to:
 * Facilitate order placement, vendor preparation, and fleet dispatching.
 * Provide real-time order tracking to customers and vendors.
 * Enable integrated communication features via our dedicated customer support channels and integrated call center.
 * Process secure digital payments and execute local hardware commands (such as printing via SUNMI POS devices).
 * Maintain system security, detect fraud, and troubleshoot software errors.
3. Data Sharing and Disclosure
We share your information only as required to complete your services:
 * Customer names and addresses are shared with assigned Drivers and Vendors to fulfill deliveries.
 * Driver location and contact data are shared with Customers and Vendors during an active order.
 * We may share data with verified third-party service providers (e.g., hosting servers, payment gateways, or communication networks) under strict confidentiality agreements.
 * We do not sell your personal data to third-party marketers.
4. Data Security
We implement strict administrative and technical security protocols to safeguard your personal data against unauthorized access, loss, or alteration.
5. Your Rights
You have the right to access, update, correct, or request the deletion of your personal account information at any time directly through the app settings or by contacting our support team.
6. Contact Us
If you have any questions or concerns about this Privacy Policy, please reach out to us at:
 * Email: support@watti.ly
 * Hotline: +447842553215